Frequently Asked Questions
Everything you need to know about our premium artisanal yarns and home textiles.
What makes Tribe Yarns different from commercial brands?
We specialize in ethically sourced, small-batch fibers. Our yarns are hand-dyed by independent artisans, ensuring unique colorways and superior quality that mass-produced alternatives cannot match.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the country. International orders may take 10-14 business days depending on customs processing in your region.
Do you offer returns or exchanges on yarn?
Yes, we accept returns on unused, unwound hanks in their original packaging within 30 days of purchase. Please note that sale items and digital patterns are final sale.
Will the colors I see on screen be exactly what I receive?
While we strive for color accuracy, hand-dyed yarns have natural variations. Additionally, monitor settings may vary. We recommend buying enough yarn for your entire project at once to ensure consistent dye lots.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna for larger home-crafting investments.
How should I care for my finished Tribe Yarns project?
We recommend hand-washing all finished items in cool water with a dedicated wool wash. Lay flat to dry out of direct sunlight to preserve the vibrancy of the natural dyes.